How to Cancel Mashreq Neo Account 2024 Complete Process

Mashreq Neo Account offers you a high-tech banking experience. It provides online access and cashback benefits with each transaction. In case you want to get rid of it, you should know how to cancel Mashreq Neo Account online and other ways.

The Mashreq Neo Account has all banking features that you need as a customer to spend money, transfer money and check your transactions. All these features are available in its mobile app. You can also cancel Mashreq Neo Account using the Mashreq Neo app.

How to Cancel Mashreq Neo Account

There are 6 different ways to close or cancel Mashreq Neo Account Online and I will explain them all, one-by-one.

1. Cancel Mashreq Neo Account at Mashreq Neo Website
2. Cancel Mashreq Neo Account in Apple ID on iOS/iPhone
3. Cancel Mashreq Neo Account in Mac App Store
4. Cancel Mashreq Neo Account in Play Store on Android
5. Cancel Mashreq Neo Account in PayPal
6. Cancel Mashreq Neo Account through Mashreq Customer Care

All six methods given above are useful for cancelling or closing Mashreq Neo Account. You can choose the method that is convenient for you. Now, I will explain all six methods in detail.

Cancel Mashreq Neo Account at Mashreq Neo Website

When you open your Mashreq Neo Account, the bank provides a unique Username and allows you to create a strong Password. You need to enter your username and password to login to Mashreq Neo website to manage your bank account. You can also cancel your Mashreq Neo Account at its website.

1. Go to Mashreq Neo Online Banking Website @digital.mashreqbank.com/neobanking/.
2. Enter your Username and Password, then click on Sign In button.
3. Click on your Profile icon to access it.
4. Find out “Close Account” option and click on it.
5. Re-enter your Login Password for confirmation.
6. Follow the on-screen instructions to submit your request to cancel Mashreq Neo Account.
7. Sign Out after finishing all required steps.

Cancel Mashreq Neo Account in Apple ID on iOS/iPhone

iPhone and other iOS device users can cancel their Mashreq Neo Account membership in Apple ID settings. Just go through a few steps shared below to cancel your membership/subscription for Mashreq Neo Account easily on your iPhone.

1. Tap on Settings app on your iPhone/iOS device.
2. Tap on your Apple ID and check Enrollments section.
3. Enter your password if prompted/asked to continue.
4. Tap on Memberships to see the list of memberships you have subscribed.
5. Select Mashreq Neo and tap on Cancel Subscription.
6. Provide required details, if asked, to continue your cancellation request.
7. You have unsubscribed Mashreq Neo Membership and your Neo Account is cancelled.

Cancel Mashreq Neo Account in Mac App Store

If your Mashreq Neo Account is linked with your email/Apple ID on your Mac device, this method is for you. With your Mac connected to the internet, follow the process given below to cancel your Mashreq Neo Account in Mac App Store.

1. On your Mac device, open the Mac App Store.
2. Click on Your Name to view your profile page.
3. Scroll down and click on View Information.
4. Sign In with your Apple ID and Password, if asked.
5. Find and click on Memberships option.
6. Select Make due option to see the list of memberships.
7. Find out Mashreq Neo and click on Alter option shown next to it.
8. Finally, click on Drop Subscription option.
9. Confirm your request to proceed to Cancel your Neo Account.

Cancel Mashreq Neo Account in Play Store on Android

Android mobile users can cancel their Mashreq Neo Account membership from Play Store Settings. It is very easy and takes only two minutes to cancel your Mashreq Neo Account in Play Store on Android as follows.

1. On your Android Mobile, open Apps Menu and tap on Play Store app icon.
2. Then tap on Your Profile icon shown on upper right corner.
3. Make sure that your Mashreq Neo Account is linked with the same Google Account as appearing in Play Store.
4. Select Payments and Subscriptions option.
5. Tap on Subscriptions to view the list of subscriptions.
6. Scroll down to Mashreq Neo and tap on Cancel Subscription button.
7. Confirm your action to process the cancellation request.

Cancel Mashreq Neo Account in PayPal

The Mashreq Neo Account supports automatic payments function. The customers can use it for auto payment of bills and subscriptions in Mashreq Neo app, PayPal and other third party apps. You can cancel Mashreq Neo Account in PayPal as under.

1. Visit the PayPal official website @www.paypal.com.
2. Go to PayPal Settings.
3. Select Payments option.
4. Click on Manage Automatic Payments option.
5. In the list of Automatic Payment Subscriptions, look for Mashreq Neo or Mashreq Bank PSC.
6. Finally, click on Drop Automatic Payments option.
7. Confirm your action to proceed cancelling your Mashreq Neo Account in PayPal.

Cancel Mashreq Neo Account through Customer Care

The Mashreq Neo Customer Care is available via helpline number and email ID to resolve customers’ queries. If you want to cancel your Mashreq Neo Account, you can contact Mashreq Neo Banking Customer Care Number or Email ID given below.

• Mashreq Neo Customer Care Number: 04 424 4444 (within UAE)
• Mashreq Neo Customer Care Number: +971 4 424 4444 (outside UAE)
• Mashreq Neo Helpline Email ID: [email protected]

When you call up Mashreq Neo Customer Care Number, you need to provide your personal and bank account details for verification purposes. Thereafter the bank representative will guide you on how to cancel your Neo Account.

In case you send an email to Mashreq Neo Customer Care, do mention the subject as Request for Cancelling Neo Account. Then provide all necessary information in the message description and send it to the Mashreq Neo Helpline Email ID shared above.

After sending your request to cancel Neo Account via email, you will receive an email from Mashreq Neo Customer Care in 24-48 hours. That email will have the guide for you to follow so that you can cancel your Mashreq Neo Account easily.

How Can I Delete Mashreq Neo App from My Phone?

You can delete Mashreq Neo App from your phone by uninstalling the app. The iPhone users should touch & hold the Mashreq Neo App and tap on x symbol on app icon to uninstall it.

The Android users can uninstall the Mashreq Neo App from Settings>Apps>Mashreq Neo>Uninstall. So, you should uninstall Mashreq Neo App to delete it from your mobile phone.

How to Close Mashreq Neo Account Permanently

You need to visit a Mashreq Neo Bank branch to close your Mashreq Neo Account permanently. You must carry your Emirates ID or your passport with your residence visa page to the bank branch. The bank executive will check your bank account details and process your request for account closure.

1. Click Here to Locate a Mashreq Neo Bank Branch Nearby.
2. Go to your nearest Mashreq Neo Bank Branch.
3. Talk to the bank executive about closing your Mashreq Neo Account permanently.
4. Provide your bank account details and Original Emirates ID or your Valid Passport with Residence Visa Page.
5. After identity verification, the executive will submit your request for cancellation in their system.
6. Settle the Pending Payments before closing your Neo Account.
7. Collect your Emirates ID and other documents from the bank executive and go home.

Wrapping Up:

You can manage your Mashreq Neo Account through Mashreq Neo Mobile App or on its website. You can use one of the six methods shared above to cancel your Mashreq Neo Account Online or through Mashreq Neo Customer Care.

If you cannot cancel your Mashreq Neo Account due an error, you should immediately contact Mashreq Neo Customer Care Number. For more queries, refer the important questions and answers given below.

FAQs